PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website’s (RawnaRajputshaadi.com) Services. The Terms and Conditions also include the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
In these Terms, references to "RRS member" shall mean the end user accessing the Website/RRS services, its contents or using the RRS Services offered. RRS member also includes persons such as father, mother, and brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "RRS member". "RRS Services" means a collective reference to the RRS service.
RRS acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of RRS’s already registered users, for seeking prospective lawful matrimonial alliances for themselves. RRS retail store may also be able to assist you to create your profile; however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of RRS are classified broadly on the basis of language and region for the ease and convenience of its member/customer. RRS Members are provided with free/paid access for searching profiles from the database of RRS, as per the partner preference set by you (on the Website) and you can shortlist the profiles in which you are interested.
1. Eligibility:
A) RRS Membership and rights of admission is reserved solely for:
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non-Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as RRS member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. If you have applied for Divorce, you may register on our website by stating "Awaiting Divorce".
III. If you are a resident of any other country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
C) In case you are a Registrant of the prospective bride/ bridegroom and has created a profile in RRS Website on behalf of them or is accessing the RRS Website on behalf of them implies that you have taken their consent for their profile creation in RRS and for accessing the RRS Website.
2. Registration
A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters. We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in a field other than the applicable field (including mentioning id's, other platforms/websites or repeating your details in another field, after filling them once in the relevant fields or other photographs. In order to serve you better if RRS requires additional details, you agree to provide them. You may also give a missed call to any of our retail outlet's phone numbers for us to call you back and assist you in getting your profile registered on our website. Further, you may fill in your email id and phone number in any of our registration campaigns appearing on various websites as part of our advertisements, basis which you may receive calls from our Customer Service Center and assist you in getting your profile registered on our website. RRS may also reproduce your profile information in other matrimonial websites owned by RRS including community-based websites to provide better matching Profiles to you.
B. If at any point of time RRS comes to know or is so informed by a third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, RRS shall have full right to suspend or terminate (without any notice) your RRS membership and forfeit any amount paid by you towards RRS membership fee and refuse to provide RRS service to you thereafter.
C. RRS also reserves the right to block the registration of your profile on the Website, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the RRS members in their profile.
D. Registration of duplicate profiles of the same person is not allowed on RRS Website. RRS shall have the full right to suspend or terminate (without any notice) such duplicate profiles.
E. You acknowledge and confirm that your registration with RRS and the usage of RRS services is with the bonafide intention of marriages and not otherwise. RRS Membership is restricted strictly to the registered RRS individual member only. Organizations, companies, businesses, and/or individuals carrying on the similar or competitive business cannot become Members of RRS and nor use the RRS Service or RRS member's data for any commercial purpose, and RRS reserves its right to initiate appropriate legal action for breach of these obligations.
3. Account Security
You are responsible for safeguarding the confidentiality of your RRS login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company, do not ask for passwords and you are cautioned not to share your password with any persons. You agree to accept responsibility for all activities that occur under your account.
4. Role and Responsibility of RRS
A. RRS reproduces your details once you register on our website on "as is as available" basis and also share your profile with other registered RRS members within the website of RRS.
B. RRS's obligation is only to provide an interface to its registered members to search their prospects themselves without any assistance.
C. The profile search conducted by any RRS member and the matches shown thereof are automatically generated by RRS and based on the partner preference set by you. In the event of RRS members changing their partner preference on the Website, then the automated system-generated prospect results of the Website may also undergo corresponding change.
D. RRS does not prohibit any RRS member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. RRS cannot guarantee or assume responsibility for any specific results from the use of the data available from the RRS service or from other matrimonial websites owned by RRS including community-based websites.
F. RRS shall safeguard sensitive user information using security standards, authentication mechanisms, access controls, and encryption techniques.
G. RRS cannot guarantee the complete protection of user data while it is in transit or prevent any tampering of the data by a third party with malicious intent before the data reaches the RRS servers.
H. RRS does not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
5. Role and Responsibility of RRS Member
A. You, shall safeguard your profile information by creating a strong password during profile creation with a combination of alphabets, both upper and lower case and numbers.
B. Any information/data required by RRS for using the RRS services shall be provided by the RRS Member, as and when so sought by RRS.
C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfies yourself before making a choice of your match. RRS shall not be liable for short coming due to any misrepresentations made by any of its RRS members.
D. To get better search results, RRS Members are expected to provide the latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate/false information shall be treated as a violation of terms and conditions and RRS shall retain their right under clause 2 (b) of terms and conditions.
F. RRS members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability, etc. Non - disclosure at the time of enrollment shall be treated as a violation of the terms and conditions and RRS shall retain their right under clause 2 (b) of terms and conditions.
G. RRS Members are advised to refrain from:
i. Entering into any financial transactions with prospects. RRS Members shall not seek financial help or provide financial help from/to the other RRS Members
ii. Using abusive language when they communicate with the other RRS Members
iii. Being discriminative or using racial comments etc.
iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
v. Entering into a physical relationship with any prospect before RRS.
vi. Violating any law for the time being in force.
Vii. From mentioning details of other matrimonial services while sending personalized messages
I. RRS Members are expected to be cautious of prospects who ask for favors, money, etc or call from multiple phone numbers, only interact over the phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in matchmaking. Beware of suspended profiles status before you finalize an alliance with the prospect.
J. RRS members are expected to approach RRS to resolve their complaints and grievances and shall not air their grievances/complaints on social media.
K. You also agree that while accessing/using the Website, you will be guided by the terms and conditions of the Website including but not limited to the use of features of the website like chatting instantly with prospects, viewing the horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing a social and professional profile of members on their Facebook, LinkedIn, etc.
L. If the RRS Member fails to update in RRS website, any change in the particulars furnished in their profile/ then the RRS membership may be suspended by RRS at its sole discretion.
M. RRS member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate RRS for removal/deletion of their profile.
N. RRS Members agree to use secure devices, software and networks in a private place for accessing the RRS services.
O. RRS member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond to RRS Website.
P. RRS Members shall not probe, scan or test the vulnerabilities of the RRS Website or any network neither connected to the Website nor breaches the security measures instituted by RRS.
Q. You shall also not make any payment / transfer any amount to the account of any RRS employees. All payments shall be made only to the RRS account.
6. Customer Care / Customer Service
In the event you come across any concerns in our service, then please be free to contact us:
Email ID: VSRAWNA@GMAIL.COM
Contact No: +91-9829181562
Address: 807, Behind Gadwal Sabha Bhawan
Hatwara road, Jaipur (Raj.)
7. Medium of Communication to RRS Members
A. RRS member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls or messages from RRS.
B. RRS by its automatic system sends its member (s) profile (s) of the prospect by way of images/ documents/messages/links. RRS member confirms that the mobile number verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. RRS Member further confirms that even if RRS Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from RRS either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from RRS, like - only on weekends or fortnightly etc.
8. Confidentiality
Any feedback you provide to RRS shall be deemed to be non-confidential. RRS shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) RRS member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from RRS for the feedback under any circumstances.
9. Privacy of Membership
To protect your privacy and understand our practices as amended from time to time, please read and follow our Privacy Policy which also governs your visit to RRS, the personal information/data provided to us by you during the course of usage of RRS will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
The Grievance officer shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing
The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website that -
A. belongs to another person and to which the User does not have any right to;
B. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
C. infringes any patent, trademark, copyright or other proprietary rights;
D. violates any law for the time being in force;
E. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
F. impersonates another person;
G. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
H. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.
11. Disputes between Members
A. RRS Members are solely responsible for the communications (through any medium) with prospects or vice versa. RRS expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any RRS members via e-mail, chat, interaction, Whatsapp or any other medium of communication between RRS members either using the website or otherwise.
B. RRS has no obligation, to monitor any such disputes arising between the RRS members, and RRS shall not be a party to any such dispute/litigation etc.
C. RRS is not a broker or the agent of any RRS member and RRS does not partake in the exchange of any kind of discussion between the RRS members and prospects or the results of their discussion.
12. Content Right
A. You agree that all content of RRS belongs to RRS excluding your or third-party content including advertisement on the Website for which RRS has requisite license/right in terms hereof to display the same on our Website.
B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website at the time of the creation of the RRS profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by RRS paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to RRS, you hereby grant RRS a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the RRS's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.
C. While RRS does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, RRS may delete the content/information and/or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants RRS may at its sole discretion put restrictions on any RRS member to other member's communications.
D. RRS reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.
13. Third Party website
A. RRS members understand and agree that RRS may allow third parties to put up advertisements on the RRS application and RRS does not control the contents of such third party advertisement on the RRS application. Third-party websites to which links are given on Website are not governed by these Terms and conditions and all such third-party websites are governed by their own terms and conditions for use and privacy policy, and in case of conflict, the terms and conditions of the third party website shall prevail. The Company does not in any manner whatsoever authenticate, endorse, verify or certify these third-party websites or any contents therein. Please note that a user shall click on links to third-party websites at his / her sole risk and responsibility.
B. The RRS members agrees and understands that RRS may also allow third parties to provide RRS members services on the website like horoscope matching etc., and RRS may also collect the payment for such third party services to you, and RRS in this regard can have a revenue-sharing arrangement with such third party, however in no event shall RRS be liable to you for such third party services.
C. RRS reserves the right to add/delete/alter/modify/suspend any or all the RRS Services at any time as it may deem fit, without notice. The RRS members are expected to see the change on the Website.
14. Limitation of liability
A. RRS or its Office-bearers shall under no circumstances be liable or responsible to the RRS member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/Third Party Website/ RRS services.
B. RRS informs you that the exchange of profile(s) through or by RRS should not in any way be construed as a matrimonial offer and/or recommendation and/or advice or guarantee given to the RRS member, from/ or by RRS.
C. Notwithstanding anything to the contrary contained herein, RRS's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to RRS, for any specific RRS paid package, and no further.
15. RRS or its office bearers shall under no circumstances be liable if any, for any RRS members not responding/reciprocating when you approach them for a matrimonial alliance
16. RRS or its office bearers shall under no circumstances be liable, if any, for the RRS member entering into a financial transaction with any other RRS Member or any third party.
17. General
In the event, you file a false complaint against another prospect on our Website and consequently, we have suspended/deleted that prospect profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the RRS services as per clause 2 (b) of these terms and conditions.
18. Notwithstanding anything contained herein, RRS reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on RRS/website (once such instance comes to RRS notice) in order to ensure, that proper consent has been obtained by you, prima facie accuracy and the prevailing laws in force, for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. RRS also reserves the right to block/delete/suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our RRS website as a means of communication while sending messages to other RRS members regarding their profile identity in other matrimonial websites.
19. Once your paid membership expires, you cannot avail of the unexpired balance phone call count/ unexpired SMS. Similarly, you cannot access the already viewed RRS member(s) contact information unless you renew your account within 30 days
20. However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry.
21. In case of conflict between the terms and conditions of Website and the terms and conditions of any other website including other websites of RRS, the terms and conditions of RRS Website shall prevail for the service provided through this Website.
22. Disclaimer
A. Your access to and use of the RRS Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, RRSDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RRS does not warrant that the Website, its servers, or e-mail sent from RRS are free of viruses or other harmful components. RRS will not be liable for any damages of any kind arising from the use of this RRS Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. RRS does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website and using RRS services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, RRS shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission done by RRS/payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from RRS);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
v. any cyber-crime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
ix. RRS shall not be liable for the outcome during any interaction in a meeting, call, SMS, chat, email or social media posts at any point in time
x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website is at your sole risk.
E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held devices or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held devices or mobile telephones as a result of the installation or use of the app.
23. Indemnity
By using our RRS services you agree to defend, indemnify, and hold harmless RRS, its subsidiaries, affiliates, directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by RRS. This defense and indemnification obligation will survive in perpetuity.
24. Termination
A. We/ RRS in good faith reserve our right to terminate your RRS membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
I. seek physical/financial favors from our other registered members or
II. Have provided incorrect information on our website or
III. Have committed any fraudulent/ unlawful/ illegal activities through the use of our website or
IV. Have violated these Terms and conditions or
V. Have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another RRS member created a profile on our website by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person whose profile is being registered or use only part information including using a photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,
B. If RRS receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.
C. Unless otherwise provided in these Terms and Conditions, RRS membership may be terminated by RRS / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to RRS shall be forfeited.
D. Upon termination/suspension of RRS membership, your right to use or access the RRS Website RRS services will cease immediately. All provisions of these terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the RRS Services shall not relieve you of any obligations arising or accruing prior to such termination.
25. Jurisdiction and Applicable Law
A. The registration of RRS membership and all RRS services are deemed to have been entered into within the territorial Jurisdiction of Jaipur, Rajasthan, India.
B. The RRS Members unconditionally agree that all such disputes and/or differences if any shall be governed by the Laws of India and submitted to the exclusive jurisdiction of the appropriate court of law.
26. Mode of Payment
A. Payment made by cash/cheque / Net Banking / Debit / Credit Card/ Paypal/ RTGS/ NEFT would be in accordance with the prevailing RBI guidelines. Activation of paid RRS service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay the applicable bank’s cheque/DD bouncing charges. Further RRS service to your account will be deactivated/suspended until you settle the value of the payment and applicable bank charges in cash.
B. RRS uses third-party payment gateways for collection payment through credit/debit cards or other payment instruments. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of RRS.
27. Refund and Assignment
A. The payments made by any RRS member to RRS by way of membership/renewal fee are treated as non-refundable.
B. RRS members shall not assign or transfer your RRS membership to any other person or entity, and such an act shall be treated as a violation of terms and conditions and RRS shall retain their right under clause 2 (b) of these terms and conditions.
C. Payment once made for RRS services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.